Default Warranties – IKON products come with a standard guarantee under the Australian Consumer Law. You are entitled to a replacement or refund for a manufactory faulty product and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.
In addition to the above, ACL Company Pty Ltd (We hereafter), offers its IKON products the additional warranties subject to the terms and conditions set out in this Warranty Schedule.
The warranties in this Warranty Schedule cover IKON products only purchased from the authorised retailers for consumption or use and not for resale or resupply. The claims under this Warranty Schedule cannot be made by anyone other than the consumer.
Where a product is covered by a parts and labour warranty, the warranty covers both the repair of the defective part or the provision of a spare part to replace the defective part and the installation of that part.
Where a product is covered by a parts only warranty, the warranty covers only the repair of the defective part(s) or the provision of a spare part to replace the defective part and does not include the removal of the defective part or the installation of the repaired or replaced part.
1. Warranty Periods: Residential
Subject to the exclusions in section 3, we warrant that genuine IKON products purchased by any consumers who use IKON product in any residential home will be free from defects of materials or workmanship for the periods specified below (with each of the below periods commencing on the date of purchase or, for new buildings, the date of handover).
| Category | Warranty Period |
Warranty Details |
| Mixers | 15 Years | · 15 years cartridge replacement (first 5 year cartridge part only include postage, second 10 year cartridge – part only) *
· 7 years replacement products or parts · 1 year replacement product or part & labour |
| Tapware | 7 Years | · 7 years replacement products or parts
· 1 year replacement product or part & labour |
| Accessories | 7 Years | · 7 years replacement products or parts |
| Sinks | 5 Years | · 5 years replacement products or parts |
| Basins | 5 Years | · 5 years replacement products or parts
· 1 year replacement product or part & labour |
1Excludes damage to ceramic disc cartridges from pieces of copper tube, plastic tube, sand, dirt, or thread tape etc.
2Includes all Chrome Hand Showers, Rail Showers and Standard Showers. All other finishes are subject to a 3 year replacement products or parts, and 1 year replacement product or parts & labour.
3 Jumper valves and ceramic disc spindles; 1 year parts only
2. Warranty Periods: Commercial
Subject to the exclusions in section 3, we warrant that genuine IKON products purchased by any consumers who use IKON product in a commercial facility other than a residential home will be free from defects of materials or workmanship for the periods specified below (with each of the below periods commencing on the date of purchase or, for new buildings, the date of handover).
| Category | Warranty Period | Warranty Details |
|---|---|---|
| All Products | 1 year | 1 year replacement product or parts and labour |
3. Warranty Exclusions
Subject to any overriding obligation pursuant to the Australian Consumer Law, the above warranties shall not apply where:
• the consumer is not able to provide proof of purchase or equivalent documentation which confirms that the relevant IKON product was purchased from an authorized distributor or reseller;
• the relevant IKON products are not installed by a licensed plumber and in accordance with the manufacturer’s installation instructions and, in particular:
• other devices must not be fitted to the outlet of tapware or tap (for example water filters);
• non-approved water flow regulating devices must not be fitted;
• outlet aerator inserts must be regularly cleaned and replaced;
• the relevant IKON product requires repairs due to damage resulting from accident, misuse (including use for incorrect applications), incorrect installation, cleaning or maintenance, unauthorised modification, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories or exposure to abnormally corrosive conditions, adhesives or sealants;
• the product is not genuine IKON product which was not purchased as a brand new product;
• the product is not the product to which an IKON Warranty Card was attached or supplied with;
• the defective part relates to a consumable part of the IKON product which requires routine replacement;
• the relevant IKON products are exposed to environmental elements;
• the relevant IKON products are exposed to water pressures and or temperatures that exceed the limitations:
• Maximum Temperature; 75 degrees;
• Maximum Pressure; 500kPa;
• Minimum Temperature; - 1 degree; and
• Minimum Pressure; 150kPa (300kPa for Shower/Bath Diverters);
• damage occurs as a result of obstructions due to inadequate flushing of system before use;
• services or repairs have been carried out previously without an authorization
• damage to finishes which arise from installation or post installation use; and
• failure to observe manufacturers care and cleaning instructions as set out below in section 7;
Any work carried out in relation to a warranty claim is limited to the pre-approved scope of work. Additional work will require authorization from our sales and service department.
Unless that a customer can demonstrate that product was faulty or defective at the time of the purchase and the customer was not aware of such fault or defect. It is the installer/consumer’s responsibility to ensure that:
- Product is not damaged in anyway
- The product includes all components required prior to the installation
- They are happy with the purchase
4. How to make a claim
Consumers may make a claim under a warranty by sending email to service@ikonbathroomware.com.au. To make a valid claim under a warranty, a consumer must:
• lodge the claim with us as soon as possible and no later than 10 Business Days after they first become aware of the breakdown;
• provide reasonable proof of purchase;
• if the product was installed in a new home, provide handover or equivalent documentation; and
• provide details relating to the proposed warranty claim.
Claims will be processed through our Customer Service. Each claim will be issued with a claim number which is recorded by us.
5.Warranty claims
If a consumer makes a valid claim under a warranty and none of the exclusions set out in section 3 apply, ACL at its election, either:
• repair the relevant part of the product; or
• replace the relevant part of the product with a product with identical specification (or where the product is no longer in supply, with a product of as close a specification as possible).
Products presented for repair may be replaced by refurbished products of the same type rather than being repaired. Refurbished parts may be used to repair the products.
We will not be liable for any claims for labour, additional products or parts associated with alleged faulty product for work not approved in advance by us in writing.
We require adequate access to products, fittings and fixtures to undertake warranty repairs. We will not be responsible for any damage or costs (including any consequential damage or costs) where adequate access to product fittings and fixtures is not accessible.
6. Costs of warranty claim
Should any warranty claim be made and, in the opinion of us, or our authorised Service Agent that the defective was from faulty installation or use of the products in conjunction with products of another manufacturer or from some other cause other than a manufacturing defect to the products for which we are responsible, we reserves the right to charge a service fee for each service staff attending the consumer’s premise where products have been installed.
7. IKON Product Care and Cleaning Instructions
• Under no circumstances should IKON products be installed using acetone silicones.
• Never use harsh detergents, citrus based cleaners or abrasive cleaners, on any products as these will scratch the surface.
• Where your tapware remains dry in use, a soft cloth can be used to remove surface dust. Alternatively, a wipe over with warm soapy water is all that is required to maintain the finish in perfect condition for a lifetime of use.
• Use of wax based furniture cream should be avoided as these can result in a build-up of deposits, which could detract from the appearance.
• Do not use undue pressure when wiping.
Note: We reserve the right to alter, or amend this warranty offer in writing at any time. IKON has the right to provide minor components (e.g. handles, aerators, buttons, dress rings, hinges, clips, rod and washers) as ‘Parts Only’ to the customer.
8. Default Warranties
Name: IKON Bathroomware
Address: 101 Carnarvon Street, Silverwater NSW 2128
Email: service@ikonbathroomware.com.au
